BOX OFFICE
Hours Of Operation
You can also write tickets@emberlight.org or leave a voicemail at (906) 285-7101 and we will get back to you as soon as possible.
Emberlight’s Box Office team is always happy to assist with questions or concerns regarding your visit. Below you will find information on ticketing policies and house rules for all Emberlight Festival events.
HOUSE RULES
The following House Rules apply to all performances at the Emberlight Festival:
- Assistance is available during performances by contacting an usher or House Management.
- The use of cameras, recording devices and cell phones (i.e. calling, texting, apps) is prohibited during performances.
- Latecomers and those who exit during the performance will be seated at the discretion of management.
- Talking during performances is strongly discouraged out of respect for performers and other audience members. House Management reserves the right to remove any patron who is causing a disturbance.
- Food, beverages and smoking are not permitted inside the theater.
- Children under six are not permitted.
- Pets are not allowed in the theater.
- The Emberlight Festival promotes a fragrance-free environment.
TICKETING INFO
Handling Fees
Emberlight now includes all fees in the advertised ticket price! That means no more surprise fees at checkout, ever.
Pass Holder Ticketing & Entrance Policy
Pass-holders do not need to print tickets. Instead, you will receive a commemorative pass, which you can present upon arrival at the theater. Your tickets will be printed and ready for you at the Box Office. Additionally, there will be a special entrance for pass-holders to use for a streamlined and convenient experience.
No Refunds or Cancellations
This condition applies to all ticket purchases. Casts, repertory and ticket prices are subject to change. Should the Emberlight Festival have to cancel a performance or event, we will accept your tickets as a contribution, issue a voucher or provide a full or partial refund.
We encourage anyone who is feeling unwell not to attend a performance. Please call the Box Office prior to your performance to discuss your ticket options. We will work with patrons on a case-by-case basis to exchange or refund your tickets.
Ticket Exchanges
All exchanges must occur no less than 48 hours in advance of the first affected performance. Seating is subject to availability. Should anyone attempt to use the original tickets, seating will no longer be honored. A price increase may be incurred based upon performance date (no refunds for lower-priced dates).
Lost your Tickets?
Simply contact the Box Office on performance evenings and we will reissue tickets upon request.
Can’t Attend?
Please don’t let your tickets go to waste — donate them to the Emberlight Festival for resale. You will receive a written acknowledgement for tax deduction purposes. Tickets may be donated until 30 minutes before the performance.
Accessibility
All of our venues are fully wheelchair accessible, and we offer designated wheelchair seating at every performance. If you require any special accommodations or assistance, please contact our Box Office in advance to ensure a comfortable and enjoyable experience.
Late Seating
Latecomers and those who exit the theater during the performance will not be admitted until the next intermission or an appropriate interval as determined by house management.
Third Party Ticket Purchases
Be sure to purchase your tickets through our official Box Office (234 E. Aurora St.) or through our official website (emberlight.org). Our official ticketing platform is ThunderTix. Purchasing tickets from any other third parties may result in fraudulent tickets.